SOLE Fitness Guarantee
We at SOLE understand that buying a treadmill or elliptical sight unseen can be
unnerving. To help alleviate any concern and give you 100% confidence that we do
in fact make the best treadmills and ellipticals available, SOLE offers an unprecedented
30 day trial period on all of our equipment. If you are not completely satisfied
with your product we will refund your purchase amount and freight charges both ways,
no questions asked. All the customer is responsible to pay is an 8% restocking fee
within the 30 day trial period.
* SOLE requires that you keep the packaging to facilitate a return
if necessary. All returns will need a Return Merchandise Authorization (RMA) number.
Any returns that arrive back to SOLE without an RMA will be refused. All RMA numbers
must be requested within the 30 day window, from time of delivery. To obtain a Return
Merchandise Authorization (RMA), contact SOLE Fitness at 1-866-780-7653. We will
credit your purchase immediately upon receipt of the returned item with an RMA.
* Refused shipments and products being returned without the original packaging are
subject to a 15% restocking fee and freight charges. Customers will additionally
be responsible for any freight damage if not properly packaged.
* SOLE Fitness will credit back freight charges only and will not credit back fees
that were paid to deliver the treadmill or elliptical into your home or any assembly
fees that may have been paid to a third party. SOLE Fitness is not responsible for
any disassembly or removal of the product from the home. The customer is responsible
for the repackaging of the treadmill or elliptical and removal from the home in
the original packaging. SOLE is only obligated to pick up products being returned
from your driveway, garage, curbside, etc.
* SOLE Fitness reserves the option to repair or replace the defective product with
a product of equal or better features and functionality. A replacement part or product
may be new or refurbished. While we try to complete service as quickly as possible,
we are not responsible for delays caused by factors beyond our control, including
but not limited to manufacturing delays, delays caused from shipment of parts to
a service facility or acts of God.
Replacements and Returns.
To process a replacement or return, please fill out the short form located at the
bottom of this page. Once submitted, you will receive a confirmation of your request
with instructions on how to proceed within 24-48 business hours.
If a replacement or return is needed, due to damage, defect or buyers remorse, the
machine will be picked up and delivered/removed with the same delivery option chosen
during checkout through Sole. If purchased through any other retailer, the replacement
or return will be curbside service only. You can choose to upgrade your shipping
option at the full cost listed on our shipping
page.
Request Authorization Form
|