U.S.A. Sole Fitness Shipping
Whatever your needs are we can arrange the shipping to accommodate your purchase.
There are various types of shipping that you need to be aware of prior to making an equipment purchase:
All orders will leave our warehouse within 2 to 4 business days unless notified otherwise. Once shipped the product is usually in transit roughly 6 business days depending on your exact location.
The first type is "Residential Delivery". This type of delivery is offered free with the purchase of all SOLE equipment. Your treadmill/elliptical will be shipped to you via one of our freight partners and a pro number (tracking number) will be emailed to you upon shipment of your treadmill/elliptical. You can track your shipment using the pro number on the website of the freight carrier. The freight terminal in your area will call prior to any delivery to schedule a delivery time that works for everyone. We recommend this type of delivery if you have family or friends that can assist you. The driver will back the truck up as far as they safely can, and remove the product, but this may be at the end of the driveway. Once the treadmills or ellipticals are broken out of the box, they can be easily rolled or carried inside your home. All orders will ship within 2 to 4 business days unless notified otherwise. Once shipped the product is usually in transit about 5 days depending on your exact location.
The second type of shipping is "Ground Inside Delivery". This type of delivery is an additional charge of $99. With this service the freight company will arrange a delivery time convenient for you, arrive at your home with a lift gate truck and remove the box from the truck. They will then deliver the box inside your home to the room of your choice. If you need the treadmill or elliptical delivered and assembled please refer to "Turn Key" below. We don't recommend Turn Key delivery as an option for most as the assembly process is quite basic.
The last type of delivery is "Turn Key Delivery". This type of delivery is an additional charge of $239.00. With this service we will arrange to have the treadmill or elliptical delivered inside to the room of your choice and assembled. They will additionally take any debris and boxes to the refuse area on site. All orders will ship within 2 to 4 business days unless notified otherwise. Once shipped the product is usually in transit about 5 days depending on your exact location. Once the product arrives at the freight terminal near you please allow up to another 5 business days for the Turn Key delivery to be arranged and facilitated.
Turnkey and GroundInside are not available for items being shipped to to Alaska and Hawaii.
Free shipping is not included on any items exclusively sold at other stores.
No sales tax in the contiguous U.S. EXCEPT the following states:
Replacements and Returns.
To process a replacement or return, please fill out the short form located at this link. Return Request. Once submitted, you will receive a confirmation of your request with instructions on how to proceed within 24-48 business hours.
If a replacement or return is needed, due to damage, defect or buyers remorse, the machine will be picked up and delivered/removed with the same delivery option chosen during checkout. You can choose to upgrade your shipping option at the full cost listed on our shipping page.