Shipping Box

Free
Shipping!

(Continental U.S.A Only)

Warranty Checkmark

Lifetime Warranty
on Motor and Frame

(On Select Models)

Fall Sale!

View Best Deal
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Money Back
Guarantee

(We will even pay
the return shipping)

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Best Quality for Price
Motors and Frame

(medical grade motor,
rolled steel frame)

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SOLE Guarantee


We at SOLE understand that buying large heavy items online can be unnerving. To help alleviate any concerns and give you 100% confidence that we make the best exercise equipment available, SOLE offers an unprecedented 30-day trial period on all of our equipment. If you are not completely satisfied with your product, we will refund your purchase, no questions asked.

If you want to really see how SOLE stands out from the competition, compare our return policy with other brands, and you will see that we have NO restocking feesNO shipping costs, and NO extra charges  of any kind. Just a full and complete refund of the cost of the machine plus any taxes you paid. You won’t find that kind of confidence anywhere else. You don’t need to worry about keeping all the bulky packaging either, because we have that covered too. We will take back your open box return and secure it for you at the time of pickup, all at NO charge to you.

You don’t even have to wait for the machine to arrive back at our facility for a refund. Simply notify us as soon as the unit is picked up from your home by emailing returns@soletreadmills.com, and your refund will be processed within 48 business hours of us being notified.

* Make sure to initiate a request for return within the 30-day window. This begins the day the unit is delivered to your home. To obtain a Return Merchandise Authorization (RMA), simply fill out the form at the bottom of this page.

* At the scheduled appointment for your RMA, the machine will be delivered and/or removed with the same delivery option chosen at checkout during your initial purchase through our website. The shippers can take the machine fully assembled, or in parts, as long as all parts are included. If purchased through any other retailer, the replacement or return will be curbside service only.

  • Curbside – The machine being returned will need to be placed in the driveway or on the front porch at the time of pickup. Any replacement machine will be delivered to the same area where the return was picked up.
  • Threshold – The machine being returned will be removed from an area with one entry, not involving stairs. If it needs to be partially disassembled for to safely remove it, the customer will need to do this before the pickup appointment. A replacement machine will be placed in the same area and will not be assembled.
  • Room of Choice – The machine being returned will be removed for the customer from any room in the home. As with threshold, if it needs to be partially disassembled for removal that is the responsibility of the customer. A replacement machine will be placed in the same room, but assembly will not be included.
  • Assembly - The machine being returned will be completely disassembled and removed for the customer from any room in the home, and the new machine, if applicable, will be assembled in its place.

* SOLE Fitness will credit back the entire amount you paid for the machine plus taxes. We will not credit back fees that were paid for upgraded delivery options, such as inside delivery, or turnkey delivery, unless those services were never performed. In that case, you would get a full and complete refund. We cannot refund any assembly or moving fees that may have been paid to a third party.

* If a shipment is refused, and SOLE was never notified about a cancellation or return, you may be charged a restocking fee as well as return shipping costs.

* If a product is out of the 30-day window, but is still under warranty, and is deemed non-field repairable, SOLE Fitness reserves the option to replace the defective product with a product of equal, or better, features and functionality. Returns for a refund will not be authorized 30 days after delivery, unless SOLE determines there are extenuating circumstances. The determination that a unit is non-repairable, or a “lemon,” is at the complete discretion of SOLE Fitness. The customer is responsible to make reasonable efforts to allow us to make this determination. Accommodations may include allowing a field technician to come to the home, or assisting an in-house technician over the phone, to diagnose and understand the problem.

Replacements and Returns

To process a replacement or return, please fill out the short form located at the bottom of this page. Once submitted, you will receive a confirmation of your request with instructions on how to proceed within 24-48 business hours.

Return Authorization Form

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