What are the standard shipping times?
Your order will be prepped and ready for shipping within 2-4 business days of placing an order. Once your order has left the warehouse, a tracking number will be emailed to you. The equipment should be delivered within 10-14 business days depending on your location.
Some restrictions may apply.
If your delivery location cannot accommodate a freight delivery truck, please contact us prior to placing your order to discuss alternative options.
Fitness mats will ship via FedEx and generally arrive before your equipment does.
How are SOLE products delivered?
The following delivery options are available at checkout:
Curbside Delivery - Free*
This is our standard shipping and delivery option, and the most popular. Our shipper will unload the equipment as close to your home as safely possible. This could be the end of your driveway. If you live in an apartment/condo it may be in a parking lot near the entrance door. An appointment will be made to ensure you are available to receive your equipment.
*Restrictions Apply. If you live in a remote rural area, you may be charged a fee to cover shipment to an area not covered by our shipper. Please call support at 866-780-7653 for details.
Room of Choice Delivery ($199)
Your order will be transferred to a local Final Mile Carrier that will deliver the equipment to your room of choice. This service includes one flight of stairs and the box will be left unopened.
Room of Choice with Assembly ($350)
At the appointed delivery time, the Final Mile Carrier will deliver the machine into your room of choice, assemble, and remove all packaging.
*If your preferred location has limited access or dimension restrictions that could pose a challenge to the delivery team, please contact us to discuss options.
Conditions and Restrictions
- Shipping to Alaska or Hawaii requires a freight shipping quote.
Please email email@example.com for more information.
- Rural areas or locations that are not easily accessible by freight trailer may have longer delivery time frames and/or additional costs associated.
To ensure that we can meet your expectations and provide you with the best possible service, we kindly request that if you reside in a rural or hard-to-service area, please reach out to us prior to making a purchase. This will allow us to discuss and confirm the specifics of delivery in your area.
- Delivery address changes or shipment reroutes after your order has shipped may incur reconsignment fees.
- Our shipper will contact you by phone/email to make an appointment for delivery.
If they are unable to reach you, a final notice will be sent via email. Failure to respond will result in order cancellation. A refund, less the non refundable shipping fees and any applicable reconsignment/restocking fees will be applied to the original form of payment.
- If a shipment is refused without first notifying SOLE, reconsignment and/or storage fees may be deducted from the refund.
Freight Partner Contact Information:
We will do our best to accommodate your shipping requests. However, once a shipment has left our warehouse, we are unable to apply changes to your order or the delivery.
Please note, additional carrier fees may result for the following:
- Shipment Re-Delivery due to cancellation or missed appointment
- Delivery Address Change/Shipment Re-Route
- Extended Storage at Carrier Distribution Center for postponed deliveries