Frequently Asked Questions

What can we help you with?

Do you offer financing options or payment plans?

Yes. SOLE offers financing on approved purchases through Shopify Installments.

Do you offer price matching?

SOLE will match the final price on equipment sold through authorized dealers as long as the product is the same model, the same year and in NEW condition. If we are unable to verify the price at the final checkout screen we may not be able to match it.

Special promotions and other deals specific to our authorized dealers may not apply.

Price Matching excludes: Gift cards, coupon codes or promotional offers with an expiration date.

These offers may not be combined with any other coupons or discounts.

For more details, please call our customer support line or email info@soletreadmills.com

Can I return or exchange my equipment if it doesn't meet my expectations?

SOLE proudly offers a satisfaction guarantee on all our products! Give it your all for 30 days and if you're not completely satisfied with your equipment, you can return it within 30 days of receipt. Returns will not be accepted after the 30-day trial period. Some conditions and restrictions may apply.
For more specific information please reference our Guarantee Page.

How do I submit a Return Request?

Please go to Support > Forms > Return Request and fill out the form.

What type of warranty does my equipment come with?

SOLE offers a comprehensive warranty on all of our products. We are dedicated to resolving any issues you may have. If you encounter an issue with your equipment, please contact our warranty team for support.

Please go to Support > Forms > Warranty Request and fill out the form.

Please remember to have your serial number and purchase information handy when you contact us. Also, please keep in mind that the warranty only applies to the original purchaser as our warranties are non transferable.

* To ensure that we can meet your expectations and provide you with the best possible service, we kindly request that if you reside in a rural or hard-to-service area, please reach out to us prior to making a purchase. This will allow us to discuss and confirm our network and availability in your area.

Where do I locate my serial number?

Your serial number is a 16-digit number printed on a burgundy sticker above the barcode. Please provide all numbers and/or letters printed on this sticker.

(Example: 5638860606000024)

Treadmill serial numbers are located on the front lower base of the unit.
Elliptical serial numbers are located on the mast just below the flywheel cover.
Spin bike serial numbers are located on the backside of the chain cover.
Upright/Recumbent bike serial numbers are located at the base of the console mast just under the cover.

What type of general maintenance is recommended?

To ensure optimal performance and longevity with your fitness equipment, proper general maintenance is required.

GENERAL CLEANING - Keep the area around your equipment free from dust & debris. Vacuum underneath your treadmill or elliptical to prevent buildup. Once a year you should remove the black motor hood and vacuum dirt that may accumulate.

Clean the belt and deck of your Sole treadmill with a soft, damp cloth. Avoid using harsh chemicals as they can damage the belt and deck material. Make sure to dry the areas thoroughly after cleaning.

BELT/DECK LUBRICATION- It's recommended to lubricate your Sole treadmill every 90 hours of use or every 3 months, whichever comes first. See owner’s manual for approved lubricant and how to apply.
TREAD-BELT TRACKING ADJUSTMENT- If the belt is off-center, you can adjust it by turning the left rear roller bolt clockwise to move the belt to the right, or counterclockwise to move it to the left. Make small adjustments and check the belt position before making further adjustments.

Please refer to your Owner’s Manual for specific maintenance instructions, safety precautions and troubleshooting tips.

What are the Terms and Conditions for the current Coupon Codes?

For Blowout50

$50 off Closeout Merchandise (Previous years models only)
Code must be entered during checkout on the website.
Minimum purchase of $500.00 required
Active 10/15/23 through 12/31/23

For BFCMFrenzy

$50 off All Merchandise, including sale items
Code must be entered during checkout on the website
Minimum purchase of $500.00 required
Active only during 11/24/23 through 11/27/23
Cannot be applied as a discount to previous orders
Cannot be used to price match

Promo codes do not apply to purchases made through authorized dealers.

For more details, please call our customer support line or email info@soletreadmills.com