Frequently Asked Questions

Yes — SOLE offers financing on approved purchases through Shop Pay Installments. The available terms (rate, length, and eligibility) are shown at checkout.

SOLE offers a Price Match Guarantee on products purchased directly from soletreadmills.com, within 7 days of your original purchase. If the same product is sold for a lower price in that window, you may be eligible for a refund of the difference.

This applies only to products bought directly from SOLE — purchases from third-party retailers aren't eligible. For details, call our support line or email info@soletreadmills.com.

SOLE offers a 30-day satisfaction guarantee on all products. Give it your all for 30 days — if you're not completely satisfied, you can return it. Return Requests must be initiated within 30 days of receiving your product.

Completed delivery services (Room of Choice, Assembly, or additional carrier-access fees) are non-refundable. See our Guarantee page for specifics.

If you used HSA/FSA funds, please contact Redo before completing a return to get their reimbursement guidance. You can reach them at support@redo.com.

Start a Return Request and fill out the form. We'll take it from there.

SOLE offers a comprehensive warranty on all products (coverage varies by model — see the warranty on each product page). To start a claim, submit a service & warranty request with your serial number and purchase information handy.

Warranties apply to the original purchaser only and are non-transferable. If you live in a rural or hard-to-service area, please reach out before purchasing so we can confirm provider availability in your area.

Your serial number is a 16-digit number printed on a burgundy sticker just above the barcode — please share every number and letter on the sticker. Locations by machine: treadmills — front of the lower base; ellipticals — on the mast just below the flywheel cover; spin bikes — on the backside of the chain cover; upright & recumbent bikes — at the base of the console mast, just under the cover.

To keep your equipment performing for years: keep the area around it free of dust and debris, and vacuum underneath regularly. Once a year, remove the motor hood and vacuum out any accumulated dirt.

Clean the belt and deck with a soft, damp cloth — avoid harsh chemicals, which can damage the material — and dry thoroughly. For belt lubrication and model-specific steps, see your owner's manual.