Q: There is a SOLE dealer in my area, may I still purchase directly from SOLE?

Yes, SOLE proudly supports all our retail partners and encourages each customer to buy wherever they feel most comfortable using any option they choose. You may purchase directly from SOLE Fitness by calling 1-866-780-7653.

Q: I need technical assistance with my SOLE Fitness Equipment, who should I contact for service?

You should contact the location where you purchased your equipment or contact SOLE directly. The first step is to fill out our service request form in the technical support section and hit the "submit" button at the bottom of the page. Your request will be submitted directly to the service department for immediate attention.

Q: What if I need replacement parts for my SOLE product?

If you are out of warranty and you need a part for your equipment, you may purchase replacement parts directly from the SOLE Fitness service department.

Q: What information should I be prepared to give to the SOLE Service Department?

In order to better assist you, please provide the model and serial number for your fitness equipment as well as your name, phone number, address and a brief description of the problem. This information is required on the SOLE service request form.

Q: Where do I locate the serial number on my SOLE equipment?

Your serial number is located on the front lower base of the treadmills, printed on a burgundy sticker. Please provide all numbers and or letters printed on this sticker. Example – 5638860606000024REV-00.

Q: Is there any General Maintenance I need to perform on my SOLE equipment?

Use a soft, damp cloth or paper towel to wipe the edge of the belt and the area between the belt edge and frame if you have a treadmill. This should be done once a month to extend belt and bed life. Use water only - no cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to dry before using. Also, vacuum underneath your treadmill or elliptical to prevent buildup. Once a year you should remove the black motor hood and vacuum dirt that may accumulate.

Q: What should I use to lubricate the belt and deck of my treadmill and how often?

Your Sole treadmill purchase comes with one tube of lubricant.* You should lubricate the deck every three months or every 90 hours of use, whichever comes first. Additional tubes of lubricant can be purchased through Sole by calling 866-697-6531 between 8am-7pm CST Monday through Friday. Please refer to the owner's manual for instructions on how to apply the lubricant. *This applies to all Sole treadmills with the exception of the TT8. The TT8 model has a wax coating that is infused into the deck. It generally withstands up to 20,000 miles of use on the original side. It can then be flipped to the other side. As it wears down the user can reapply paraffin wax.

Q: Does SOLE offer Direct Financing?

Yes, Financing is Available on qualifying purchases of select products through Affirm. Simply choose Affirm Financing as your payment option at checkout to apply. Once you have applied, you will receive a decision on your application within seconds.
Click here for more information on Affirm Financing.

Q: Does SOLE have any retailers overseas?

Yes, you can find a list of our International SOLE Dealers Here

Q: Does SOLE charge sales tax?

Sole collects sales/use taxes on the sale of products through our phone order system or web site based on any applicable tax rates and laws. Tax rates are subject to change as new tax laws are passed. Sales tax is charged based on the applicable state sales tax rate for orders delivered to: AL, AR, AZ, CA, CO, CT, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. Sales tax is not charged for orders delivered to: AK, DC, DE, FL, HI, MO, MS, MT, NH, OR.