SOLE Fitness

Shipping

Delivery Timeframe:

Orders are generally processed within one business day of purchase. Once your order has dispatched, a tracking number will be sent to you via email. If you don't see the email, please check your spam or junk folder.

Standard delivery time is about 10-14 business days, depending on your location. Restrictions may apply.

If you selected an upgraded delivery service, (Room of Choice or Assembly) please allow additional time for the carrier to coordinate your delivery appointment.

If your delivery location cannot accommodate a full-size freight truck or tractor-trailer, please contact us before placing your order to discuss available delivery options.

Delivery Options:

Curbside Delivery - $49.99 or $99.99 (depending on product)
Our shipper will unload the equipment as close to your home as safely possible. This could be the end of your driveway. If you live in an apartment/condo it may be in a parking lot near the entrance door. An appointment will be made to ensure you are available to receive your equipment.
If you live outside of our coverage area, additional carrier fees may be incurred. Please call our support team at 866-780-7653 for details.
Room of Choice Delivery ($200)
Your order will be transferred to a local, third-party final mile carrier that will deliver the equipment to your room of choice. This service includes one flight of stairs and the box will be left unopened.
Room of Choice + Assembly ($350)
Your order will be transferred to a local, third-party final mile carrier that will deliver the machine into your room of choice, assemble, and remove all packaging. This service includes one flight of stairs.

For Upgraded Delivery Services:

Please note, if your preferred location has limited access or dimension restrictions that could pose a challenge to the delivery team, please contact us prior to placing your order to discuss options.

Conditions and Restrictions:

Cancellation requests after the product has shipped will result in a return shipping cost of $300 & 10% restocking fees.
Rural areas and locations/neighborhoods that are not easily accessible by freight trailer may have longer delivery timeframes and/or additional costs associated.
To ensure that we can meet your expectations and provide you with the best possible service, we kindly request that if you reside in a rural or hard-to-service area, please reach out to us prior to making your purchase. This will allow us to discuss and confirm the specifics of delivery in your area.
Delivery address changes or shipment reroutes after the order has shipped will incur reconsignment fees.
Our shipper will contact you by phone/email to make an appointment for delivery.
If they are unable to reach you, a final notice will be sent via email. Failure to respond will result in order cancellation. A refund, less the non-refundable shipping fees and any applicable reconsignment/restocking fees will be applied to the original form of payment.
If a shipment is refused without first notifying SOLE, reconsignment and/or additional shipping fees will be included.
We are unable to cancel or reroute orders once they've shipped. To initiate a return, please reach out to our Customer Service team for details.
Fitness mats ship via FedEx and typically arrive before your equipment does.
If an order is received in damaged condition, Sole Fitness follows a two-attempt resolution policy. The company reserves the right to attempt to resolve the issue—through repair, replacement, or reshipment—up to two times before waiving return shipping fees for a refund.
Please note that all deliveries, including white glove and in-home setup services, are fulfilled by independent third-party delivery providers. Your order will be transferred to a local, third-party “final mile” carrier who will deliver and, if selected, install your equipment.
Any claims related to property damage or disputes arising from delivery or setup services must be directed to the delivery provider in accordance with their terms and conditions.
By placing an order, you acknowledge and agree that Sole Fitness is not responsible for damages or service issues caused by third-party providers.

Freight Partner Contact Information:

ArcBest Freight: 877-827-5680
sole@arcb.com

We will do our best to accommodate your shipping requests. However, once a shipment has left our warehouse, we are unable to apply changes to your order or the delivery.

Please note, additional carrier fees may result for the following: